Bonus terms and conditions
BONUS TERMS AND CONDITIONS
VERSION 14 C
Last Update 1st of January 2019
These Bonus Terms and Conditions (“General Bonus Terms”) apply to all Winning Room promotions and competitions offered by us to you (“Promotions”) from time to time and form part of the General Terms and Conditions (“GTCs”) between you and us. Promotions will also have specific terms applicable to them, and we will make those clear to you prior to participating in that Promotion. Any Promotion-specific terms shall form part of these Bonus Terms and Conditions.
Except as expressly provided, in the event of any discrepancy or conflict between these General Bonus Terms and any specific promotional terms, then the specific promotional terms shall prevail. By participating in any Promotion, you agree to be bound by these General Bonus Terms (“General Bonus Terms”).
These Bonus Terms and Conditions may be offered in different language versions reflecting the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.
1.1 The Gaming Operator may from time to time award Bonus Funds or Free Spins to Players (for example a Deposit Bonus of 100% up to a certain amount)
1.2 A list of current bonus/free spin offers is posted in the ‘Promotions Page’ on the Site.
2. BONUS FUNDS
2.1. Where used in any Promotion-specific terms, “Bonus” or “Bonus Funds” mean any funds or equivalent which we have credited to the bonus wallet of your Player Account (the “Bonus Balance”). Bonus Funds cannot be directly withdrawn or paid-out but must be used for the placing of wagers on the Site. Depending on the Promotion, these Bonus Funds may be convertible to real money in your account (the “Cash Balance”) after fulfilling a specific set of terms and conditions within the Promotion (e.g. a wagering requirement).
2.2. “Free Spins” means a Bonus consisting of the right to play games which require no stake.
3. WAGERING REQUIREMENTS
3.1. A wagering requirement means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your Cash Balance (a “Wagering Requirement”). Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be pending and may not be withdrawn. If you forfeit the Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed. The default bonus Wagering Requirement is thirty-five (35) times the amount of the Bonus received. Unless it is stated differently in the specific terms and conditions tailored to each bonus campaign, any winnings obtained from the use of Free Spins are considered Bonus Funds and must be wagered according to the Wagering Requirements applicable to that Promotion before being able to withdraw.
3.2. Each Promotion has promotion-specific Wagering Requirements which will be made clear to you within the Promotion-specific terms.
3.3. It is the responsibility of the Player to ensure that the Player is aware of the promotional terms and conditions at all time.
3.4. You can always check whether you have completed the Wagering Requirement for any active Bonus by visiting the “Active Casino Bonuses” section of your Player Account.
3.5. Each bonus will have a different wagering requirement depending on the bonus:
• 35x wagering applies to bonuses (bonus spins and bonus prices).
• 35x wagering applies to matched deposit bonuses (deposit + bonus) at or above 100%.
• 25x wagering applies to matched deposit bonuses (deposit + bonus) below 100%.
4. WAGERING ORDER
4.1. When participating in a Promotion, any available Cash Balance on your Player Account will be used to wager first played first. Bonus Funds are only used once your Cash Balance is exhausted or insufficient to meet the stake.
4.2. You may not participate in more than one Promotion at the same time. If you opt-in to a new Promotion at a time when you already have an existing Bonus, the Bonus Funds related to the existing Bonus will be forfeited.
4.3. Intentionally Omitted
5.1. You may withdraw your Cash Balance at any time, subject to the GTCs. However, if you withdraw any part of your Cash Balance whilst you still have an active Bonus, you will forfeit any remaining Bonus Balance. Please see the GTCs for the details of withdrawing funds from your Player Account.
5.2 You have to play through your bonus and any bonus spins before requesting a withdrawal. You are always entitled to withdraw cash funds on your account, should you do so while having an active bonus any eventual bonus winnings will be annulled and any remaining bonus or bonus spins will be forfeited.
6. FAIR USE / BONUS ABUSE
6.1. You must not engage in any activity which is intended to take unfair advantage of a Bonus, including by carrying out any Prohibited Act (as defined insection 7 of the GTCs (Improper Use)).
6.2. If we have reasonable grounds to suspect that a Bonus is being claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any winnings from such wager.
7. PROMOTIONAL PLAY RESTRICTIONS
7.1. We impose certain restrictions in the way in which you can wager a Bonus when participating in a Promotion (“Promotional Play Restriction”).
7.2. The type of Promotional Play Restriction that will apply to Bonus will vary according to the type of Bonus offered, but may include such things as:
7.2.1. Maximum or minimum stakes;
7.2.2. Qualifying games or products; and
7.2.3. Restrictions in the patterns of your play.
7.3. The Promotional Play Restrictions which apply to a Bonus will be set in the Promotion specific terms.
7.4. We reserve the right to refuse, rescind or reclaim a bonus and/or any pending winnings from gameplay using the bonus funds if any terms of Section 2 are breached, or if there is evidence that a Player is abusing the promotions or is using the promotion to guarantee profits regardless of the outcome, whether individually or as part of a group.
7.5. Only one account per player is allowed. A Player is not allowed to use another Player’s Account in order to circumvent this restriction and gain more than one bonus/free spin/cash offer. In addition, The Gaming Operator reserves the right to close any Player’s Account and seize any existing funds if The Gaming Operator suspects that any kind of abuse, fraud or other undue usage of the Player’s Account occurs.
7.6. Only video slots count towards Bonus wagering requirements, unless stated otherwise in the promotion or bonus terms and conditions. Some games are excluded from bonus play and the Player is not allowed to wager bonus funds on any of the excluded games. The list of excluded games is available in the Section 7.7.
7.7. Certain games are excluded from bonus wagering. These games cannot be played when using bonus money.
7.8 Intentionally Omitted
7.9. You are not allowed to place any wagers that exceed the maximum bonus bet size when using bonus money. Max €2 / $2 / £2 / 20 SEK / 20 NOK (or currency equivalent) bonus bet per spin in Casino Slots, €20 / $20 / £20 / 200 SEK / 200 NOK (or currency equivalent) in Live Casino, €20 / $20 / £20 / 200 SEK / 200 NOK (or currency equivalent) in Table Games unless it is stated differently in the specific terms and conditions tailored to each bonus campaign.
7.10 A player cannot use bonus money to place wagers that cover more than two thirds (2/3) of all possible outcomes on events or games with multiple outcomes.
7.11 The Gaming Operator reserves the right to void winnings as a result of wagering with an active bonus where a value, or part of a value, has been built up by a Player and subsequently activated with a real money deposit. This paragraph shall apply if any part of the value was created with a no-deposit welcome bonus or free spin.
7.12 If a Player uses a proxy server or similar to connect to the Site in order to alter or hide the true identity of the Player or alter or hide the true identity of the Player’s computer equipment, The Gaming Operator reserves the right to void any bonuses and any winnings made while playing with bonus money.
7.13. Withdrawals of winnings gained from a bonus or free spins that originated without making a deposit are capped at €100 (or equivalent in your local currency), except for when specific terms are applied.
7.14. The Gaming Operator reserves the right to expire the bonus money if this is not fully wagered within the specified period. For all customers except Swedish resident customers, the default period is 30 days, 7 days for bonus spins, chat bonus valid 2 days. If you are a Swedish resident customer, the default period is 60 days for all bonuses
7.15 Minimum deposit to activate a casino bonus unless otherwise specified is:
• Norway: 200 kr
• Sweden: 200 kr
• United Kingdom: £20
• Rest of the world: 20€
7.16 Maximum payout from any no-deposit welcome bonuses or bonus spins (excluding those associated with a deposit bonus) is:
• Norway: 1000 kr
• Sweden: 1000 kr
• United Kingdom: £100
• Rest of the world: 100€
7.17 Any bonuses and/or bonus spins can only be used once by each household, family, address, e-mail address and IP-address.
7.18 Some bonus offers are personal and communicated directly to players. Only players that have received such bonus offerings directly from Gaming Operator are eligible to take such bonus. If a player activates a bonus without directly receiving the offer from Gaming Operator, any and all potential winnings will be confiscated